Shipping Policy
Delivery
Once your purchase is confirmed, processing may take up to 10 business days. Once your order has been processed and manufactured, your item(s) will be shipped within 24 hours. You will receive a confirmation email once shipped. All orders are made on a prepaid basis. Unpaid orders will not be confirmed or fulfilled. All shipments are fully insured and packaged in accordance with the carrier's policies. If you receive a damaged item, request a full refund from your chosen carrier. We are not responsible for items damaged by the carrier.
All orders in Ukraine are shipped by Nova Poshta.
We ship orders worldwide. Please note that shipping costs are charged according to the carrier's rates. We can ship your international order via Nova Post, FedEx, UPS, DPD. All international shipping charges and fees are the responsibility of the buyer. Delivery times may take 1 to 3 weeks, depending on the destination country. Please note that delivery times may be extended during wartime.
Upon arrival in the destination country, international orders may be subject to customs duties and taxes imposed by the customs office of the destination country. When ordering from other countries, you will be responsible for paying customs duties yourself. We have no control over such costs and cannot predict what they may be. We are not responsible for customs delays. We do not ship to the temporarily occupied territories of Ukraine. For more information before purchasing, please contact us.
Returns and Exchanges
The color of the product may differ from the image on the website. This is due to different settings of the screens of the devices from which the products are viewed. All products are handmade and may have minor flaws in the form of air bubbles, not perfectly smooth surfaces and edges.
Return and exchange of goods is possible only if there are no signs of use within 14 days from the date of purchase of the product.
All critical defects must be documented with photos or videos within 24 hours of receipt before use. In case of return or exchange, shipping is at your expense.
Please note that all shipments are fully insured and packaged in accordance with the carrier's policies. If you receive damaged goods, request a full refund from the selected carrier. We are not responsible for items damaged by the carrier. Receiving an order without checking the contents at the post office is considered confirmation of its proper condition. In such a case, damage claims will not be considered after receipt.
Packaging and recommendations
The packaging of each product is 95% environmentally friendly. The boxes and wrapping paper can be recycled or used for personal purposes.
In the box you will also find recommendations for use and care, as well as assembly instructions for individual decorative items. We recommend that you follow them to ensure that the decorative item lasts longer and maintains its quality.
Payment Policy
Payment for goods is made using the plata payment service. This payment system allows you to accept payments from Visa, MasterCard, ApplePay, GooglePay in Ukraine (except for temporarily occupied territories), as well as from more than 200 countries in 150+ currencies.
Please note! We do not deliver or accept payments from temporarily occupied territories or aggressor countries.